Compliments and complaints
In this section
We love to hear any feedback you have.
01.
Compliments
Let us know what you think
If you’ve found the website useful or someone you’ve dealt with has helped you please let your administrator or fire and rescue authority know to ensure that they are recognised.
02.
When something doesn't go right
Resolving problems
If you have a problem or question about your pension scheme membership or benefits, your first point of contact should be your fire and rescue authority.
They will try to explain or put right any misunderstandings or mistakes as quickly and efficiently as possible.
03.
Making a formal complaint
Appeals
If you aren’t happy with a decision made by your fire and rescue authority, you can make a formal complaint. Your fire and rescue authority should have a policy outlining the steps to follow.
There are two routes that you can take:
- Medical appeal
- Internal dispute resolution procedure