Contact
Who should I contact?
Your pension is managed by your fire and rescue authority and their appointed administrator, which may be an in‑house team or an external provider.
Not sure who to contact? The table below explains which queries go to your fire and rescue authority and which go to your pension administrator. If you are not sure who to contact, start with your fire and rescue authority.
Fire and rescue authority
- Payroll or service details
- Local retirement policies
- Employer-specific questions
- Issues or complaints
Scheme administrator
- Pension calculations
- Benefit values and estimates
- Annual benefit statements
- Retirement quotes
- Online pension portals
Use the table below to find the right contact.
| Fire Authority | Scheme Administrator |
|---|---|